Privacy Policy

Effective Date: 1 January 2025

AI Quiver Vision LLP, operating as QverLabs ("we", "us", "our"), is committed to protecting the privacy and personal data of individuals who interact with our products, platforms, and services. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable law, including India's Digital Personal Data Protection Act, 2023 ("DPDPA").

1. Information We Collect

1.1 Information You Provide

• Name, email address, phone number, and company details when you contact us, schedule a call, or create an account on any of our platforms
• Payment and billing information when you purchase services or subscriptions
• Any content, queries, or data you submit to our AI-powered products (e.g. Vani AI, Dhaba.ai, DPDPA Compliance tools)

1.2 Information Collected Automatically

• Device information (browser type, operating system, screen resolution)
• Usage data (pages visited, features used, session duration)
• IP address and approximate geographic location
• Cookies and similar tracking technologies (see Section 7)

1.3 AI Interaction Data

When you use our agentic AI products, we may collect:

• Inputs you provide to AI agents (text queries, uploaded documents, voice inputs)
• AI-generated outputs and interaction logs
• Feedback and ratings you provide on AI responses

AI interaction data is processed solely to deliver the service, improve model accuracy, and maintain audit trails where required by regulation.

2. How We Use Your Data

We use the information we collect for the following purposes:

• Service delivery — to operate, maintain, and improve our AI-powered products and platforms
• Communication — to respond to your enquiries, provide support, and send service-related notifications
• AI model improvement — to enhance the accuracy, relevance, and safety of our AI agents (using aggregated and anonymised data only)
• Compliance and security — to detect fraud, enforce our terms, and comply with legal obligations
• Analytics — to understand how our services are used and identify areas for improvement

3. AI-Specific Data Processing

QverLabs builds and deploys agentic AI systems. The following principles govern how we handle data within these systems:

• Purpose limitation — AI agents process data only for the specific task they are designed to perform
• No unauthorised training — your personal data is not used to train general-purpose AI models without your explicit consent
• Human oversight — automated decisions that significantly affect you are subject to human review upon request
• Data minimisation — AI agents collect and retain only the minimum data necessary to complete a task
• Transparency — where our AI agents make recommendations or decisions, we clearly indicate that the output is AI-generated

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers — cloud hosting, payment processing, and analytics partners who process data on our behalf under strict contractual obligations
• Legal authorities — when required by law, regulation, or valid legal process
• Business partners — with your consent, where a third-party integration is part of the service you use

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. AI interaction logs are retained for a maximum of 24 months unless a longer period is required for compliance or contractual obligations. You may request deletion of your data at any time (see Section 6).

6. Your Rights

Under the DPDPA and other applicable data protection laws, you have the right to:

• Access — request a summary of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete personal data
• Erasure — request deletion of your personal data, subject to legal retention requirements
• Withdraw consent — withdraw consent for data processing at any time, where consent is the basis for processing
• Grievance redressal — raise a complaint regarding data processing practices
• Nomination — nominate an individual to exercise your rights in the event of your death or incapacity

To exercise any of these rights, contact us at [email protected].

7. Cookies

We use cookies and similar technologies to:

• Maintain session state and authentication
• Remember your preferences
• Analyse site usage and performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of some features.

8. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, regular security audits, and secure development practices. While no system is completely secure, we are committed to protecting your data to the highest standard.

9. Cross-Border Transfers

Your data may be processed in jurisdictions outside India where our infrastructure or service providers operate. Such transfers are made in compliance with applicable law, including the DPDPA's provisions on cross-border data transfer.

10. Children's Data

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor without verifiable parental consent, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or email. Your continued use of our services after changes are published constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, contact us at:

AI Quiver Vision LLP (QverLabs)
Email: [email protected]
Website: qverlabs.com