Customer SupportRetail and E-commerceAssociate

AI Customer Support Worker

Resolves tier-1 queries across channels and escalates the rest with full context.

For Retail and E-commerce teams, the AI Customer Support Worker runs resolving customer queries across channels around the clock. It integrates with the systems you already use and delivers faster resolutions and round-the-clock coverage, while your data stays inside your environment.

What this worker does

For Retail and E-commerce teams, the AI Customer Support Worker runs resolving customer queries across channels around the clock. It integrates with the systems you already use and delivers faster resolutions and round-the-clock coverage, while your data stays inside your environment.

  • Answer queries over chat, email, and WhatsApp
  • Resolve tier-1 issues end to end
  • Escalate complex cases with full context
  • Update tickets and status automatically
  • Capture CSAT after resolution

In Retail and E-commerce

Handle order-status, return, and refund queries across chat, email, and WhatsApp with the order context attached.

KPIs it moves

First-contact resolutionAverage handle timeCSATTickets deflected

Works with your stack

Fine-tuned on your data and deployed in your infrastructure, this worker connects to the systems you already run.

ZendeskFreshdeskWhatsAppEmailIntercomShopifyUnicommerceWMS

Governance and compliance

Tone and policy guardrails, human handoff on sensitive or out-of-policy cases, and a logged transcript for every conversation.

Pricing and savings

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Save up to 50%Rs 2.14 L a year vs hiring a Customer Support

Indicative estimate. Actual pricing depends on scope, volume, and integrations.

Frequently asked questions

Deploy the AI Customer Support Worker

Fine-tuned on your business, deployed in your stack, governed and billed monthly.